My account has been hacked --> locked

[blackholexan]

I don't know if anybody has experimented this but yesterday i received the following e-mail from Blizzard (I've already verified the source and acted properly):

Battle.net Account Locked - Action Required

Due to suspicious activity, the Battle.net account [my account name] has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

(...)

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at https://eu.blizzard.com/support/webf...l?locale=en_GB.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

Has anybody received this too?

[TheRabidDeer]

You are absolutely sure that it was a legit email? There are huge numbers of scam emails that try to get you to type any kind of info into a fake site.

[evillesh]

well, if it's really locked - then it's blizzard. Otherwise it's scam. I receive similair emails about WoW (though I quit long time ago) almost everyday. So be careful.

[Maul]

Pro-tip for clicking a link: check what the real address is before clicking on a link on the bottom of your window:

http://www.blizzard.com

If the link is legit and there is nothing linking to other sites or asking for any personal details then it probably is from Blizzard.

[TheRabidDeer]

Also note that the email address can be faked as well, so if you get an email it can say its from blizzard but actually be from some random hotmail account.

[mgcemir]

the best way to be sure is try logging in. if it works its a scam. also i always check the headers in the email and its usually some lame ass hotmail idiot trying to get your account.

[Skyze]

yep try logging online in the actual game. I get like 5 of these emails a day pretty much, all scams =/

[Gifted]

1. Try logging in. If you are locked, it will let you know that you have a banned account.
2. If your account really is banned, the SAFEST and most productive method is the following, call Blizzard and prepare 2 hours.. expect a LONG wait and plan ahead for it so you don't get it cut in the middle.
3. I don't know if the methods have changed over time, but also be prepared to drive to the nearest government building and get a notarized copy of your personal ID. It's a very easy/very cheap method for Blizzard to KNOW that you are indeed you.
4. Hope that your account information matches your Account ID you'll send to them.

[blackholexan]

Well, I didn't use the link provided by the e-mail.

But since I have tried to log in on battle.net and failed to do so (received the same sort of message on screen), I proceeded as suggested in the e-mail.

1) I changed my e-mail password...just in case, I usually change it once per month...I'm a bit paranoid

2) I went on battle.net and chose a new password answering my secret question (the only real alternative is to do what gifted wrote, as the web-site says.)

Now I'm able to connect to battle.net.

The weird thing is that I've received spam e-mails of this type for months but this one was the only not blocked my Yahoo anti-spam filter (one of the best IMHO) so I get upset.

So, beware. There are actually people hacking accounts out there, I suppose

[senervo]

Well, I didn't use the link provided by the e-mail.

But since I have tried to log in on battle.net and failed to do so (received the same sort of message on screen), I proceeded as suggested in the e-mail.

1) I changed my e-mail password...just in case, I usually change it once per month...I'm a bit paranoid

2) I went on battle.net and chose a new password answering my secret question (the only real alternative is to do what gifted wrote, as the web-site says.)

Now I'm able to connect to battle.net.

The weird thing is that I've received spam e-mails of this type for months but this one was the only not blocked my Yahoo anti-spam filter (one of the best IMHO) so I get upset.

So, beware. There are actually people hacking accounts out there, I suppose

well, it's a good thing it's working then...
and there will only be more blood from their guts should they try to enter my personal data...
...only more blood...